At Falon, we are dedicated to ensuring that every purchase exceeds your expectations. Should you wish to return an item, we provide a refined and secure process, reflecting our commitment to excellence.

Return Window

Orders may be returned within 14 days of receipt. Items must be unworn, unused, and in perfect condition, accompanied by all original packaging and labels.

Exclusions

Please note that personalized items, made-to-order pieces, and final-sale products are not eligible for return.

How to Initiate a Return

To request a return, please contact our Client Services team at maisonfalon@gmail.com, including your order number.

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  You will receive a prepaid return label together with detailed instructions.
  
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  Kindly ensure the item is securely repackaged before dispatching it with the provided label.
  

Refunds

Upon receipt and inspection of your return, a refund will be issued within 5 business days to the original method of payment.

Our Commitment

From purchase to potential return, every stage of your journey with Falon is managed with the highest standard of care, ensuring an experience that reflects the elegance and integrity of our House.